How do I access the online shopping platform?
To access our platform, simply enter your username (customer number) and password (tax identifier – Nif, Cif, etc.) on the homepage. If you don't have an account yet, you can easily register by clicking on the 'I am not a customer' link.
What should I do if I forget my password?
If you forget your password, click on 'Recover/Generate password' on the login page. You will receive an email with instructions to reset it.
Can I access the platform from my mobile phone?
Yes, our platform is fully optimized for mobile devices. You can access it from any browser on your mobile phone or tablet.
How can I change my default password?
We recommend changing the default password for greater security. You can do this in the 'My Account' section (top left) and 'Password'.
What should I do if I can't connect?
If you can't connect, check that you are using the correct username and password. If the problem persists, try resetting the password or contact our technical support.
Is the platform secure for making purchases?"
Yes, our platform uses SSL encryption to ensure the security of your data and transactions.
Can I download invoices, delivery notes, etc. from the online shopping platform?
Yes, our platform has a section where you can view and download not only the documents generated from your online purchases but also those generated over the past two years from your purchases at our Impex Subministres facilities.
How can I place an order?
To place an order, select the products you want to buy, add them to the cart, and then proceed to checkout. You will be able to review the products, choose your payment method, and confirm the shipment.